Frequently Asked Questions
Your guide to shopping with PinkCherry Canada
What are your shipping rates and delivery times within Canada?
We offer standard and express shipping options across Canada. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-3 business days. Free shipping is available on orders over $100.
What is your return policy for fashion items?
We accept returns on unworn clothing with original tags attached within 30 days of purchase. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements against a similar garment you already own for the best fit.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, please be aware that actual colors may vary slightly depending on your monitor settings and studio lighting.